FAQ

1. How to create my account?

Fast & easy. Click on Register & enter your details. You will then receive an email to confirm your email address.

2. Can I owe more than one account?

Unfortunately, you can not. Only one account is allowed per person, household, IP address, address, bank account number, phone number, credit/debit card number, e-wallet account number. Please note that in case of any abuse, your account and every win may be canceled.

3. Can I play from my country?

Click on our Terms & Conditions to find the list of restricted countries.

4. I did not receive the activation email

If after checking your Inbox and Spam you can’t find your activation email, please contact our Support Team. Our agents will be able to activate your account manually after a security check.

5. What to do if i don't remember my password?

Click on the “Forgot password” button available on the Login page and follow the steps. You can also contact our Support Team.

6. Can I play if I am under 18?

Visiting and playing on this website is strictly prohibited for people under 18 years of age.

7. I don’t want to receive emails anymore, how can I deactivate them?

Simply click on the Unsubscribe link you will find at the bottom of all our promotional emails.

8. How can I verify my account?

Please send us the required documents listed below, so our team can verify your account and pay your winnings. In order to verify your account, please send the following list of documents to xxxxxx:

 

  • A copy of a valid ID (ID, passport or driving licence)
  • A recent bill that contains your current address and full name
  • + IF you are using a debit/credit card to deposit:  A copy (back and front) of the debit/credit cards used to deposit on your account (you can cover the details as 4444 **** **** 5555 and the 3 digit code at the back of your card known as CVV)
  • A bank statement showing your IBAN, SWIFT/BIC code and your full name
  • + IF you are using Skrill or Neteller to deposit:  A screenshot of your Skrill or Neteller account showing your Skrill/Neteller details (email address) and full name.

 

9. Can I change the currency of my account?

Once your account is created, the selected currency cannot be changed.